Case study ↓
Push notification for handy phone
Native product in-app experience
handy phone - one of the flagship product of Tink labs, which is a hotel phone operated across 82 countries. I participate in a user flow of push notification - which is allowing hotel side can push notifications to hotel guests.
How can
hotel manager
(persona)
notify their guests important message
(action)
without approaching them in person
(expectation)
?
Introduction : What is handy phone
The handy phone, available in 25,000 hotel rooms across Hong Kong and 12,000 in Singapore, welcomes travelers with the promise of convenience and independence.
Functioning as a local phone, it enables free local calls (like reaching a restaurant in a maze-like mall), while its custom Android software offers unlimited data, Google Maps for seamless navigation, and a curated guide to must-see attractions.
Beyond that, Handy lets you book tickets—whether it’s for Hong Kong Disneyland or other experiences—perfect for planning your next adventure while savoring dim sum or exploring the bustling city streets.
Define ↓
Problems
Product managers went to senior designer and bring up the situation from the hotel clients - they need to send out message from hotel managers side to hotel guests.
The traditional way was to call the inline to their handy phone. However, hotels side think it might be disturbing their guests .
Opportunities
Apart from sending important messages from hotel side to the guest, it can also see as an marketing tools to deliver hotel offers and discount to the guests during their stay.
Case studies
// What context travel platform sending out promotion emails / marketing emails
Output ↓
Build better notification system in handy phone
Goal driven entry
This feature empowers hotel managers to set specific goals and seamlessly integrate data with the hotel’s analytics system. By aligning notifications with measurable objectives, it enables detailed tracking of success rates and provides actionable insights to continuously optimize performance.
Recipient Filtering and Scheduling
This feature enables hotel managers to target specific groups with tailored messages, ensuring the right audience receives the communication. It also provides the flexibility to define recipient criteria and set schedules, streamlining message delivery and simplifying the management process for hotel staff.
Push message template.
Hotel managers can choose from pre-built templates or customize their own, streamlining the process of sending frequent, repetitive messages. This feature saves time and ensures consistency, allowing managers to focus on other operational priorities while maintaining effective communication.
🌟 Impacts of the experience
80+
Countries operated
60+
UI screens completed
The Push Notification for hi project revolutionized user engagement and operational efficiency by enabling targeted, customizable messaging with recipient filters, scheduling, and pre-built templates. Seamlessly integrated with the platform’s analytics system, it provided actionable insights to measure success rates and optimize campaigns. This user-friendly solution enhanced communication effectiveness, saved administrators time, and fostered greater user satisfaction, ultimately driving business growth and creating new opportunities for engagement and collaboration.
